26/03/2020 MONDAY EVENING CLINICS - UPDATE
We will be suspending our late night clinics on a Monday during the current Coronavirus pandemic. We apologise for the inconvenience caused and thank you for your understanding.
20/03/20 Monday 23rd March Evening Clinic UPDATE
Due to unforeseen circumstances we will no longer be able to offer an evening clinic on Monday 23rdMarch 2020, and will be closing at 6pm. We apologise for the inconvenience caused and thank you for your understanding. We will be open as usual 08.30 Tuesday 24th March.
16/3/20 IMPORTANT INFORMATION - CORONAVIRUS UPDATE
Due to the coronavirus outbreak, in order to minimise risk to patients and staff, we have implemented some changes:
If you have a high temperature (higher than 37.8 degrees) or a new continuous cough, you should STAY AT HOME for 7 days from the onset of symptoms. If you live with other people, they should STAY AT HOME for 14 days from the day the first person got symptoms. If they then develop symptoms, they should stay at home for 7 days from the day their symptoms start - even if it means they are at home for longer than 14 days.
PLEASE DO NOT COME TO THE SURGERY.
* All patients requesting an appointment will now be triaged over the telephone and the appropriate action taken.
* We will be contacting patients who have pre-booked appointments to advise on any changes to their appointment.
* The surgery will remain open but we will be monitoring access and screening all patients on arrival.
* To minimise the amount of people entering the surgery, the dispensary will be accessible from a side window located at the front of the building.
We anticipate that our telephone lines will be busy so please try to avoid phoning for non-urgent matters. Thank you for your cooperation and understanding.
If you have coronavirus symptoms and are required to stay at home but you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not improve after 7 days, please use the NHS 111 online help service in the first instance, or alternatively call 111.
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on
NHS 111 has an online coronavirus service (https://111.nhs.uk/covid-19) that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus;
• in the last 14 days you've been to a country or area with a high risk of coronavirus;
• you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Due to the corona virus we have temporarily disabled online bookings for appointments as our reception team will need to ask you some questions prior to booking an appointment.
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.
Advice for travellers
Patient Participation Group
Patient Participation Groups are groups of active volunteer patients working in partnership with practice staff and GP's, ensuring the patients perspective is at the heart of local provision so that services are of high quality and continuously improve.
They work as a team with their practice to ensure that patients are informed about health matters which affect the Community, whilst raising awareness of wider issues in the NHS.
If you would like to get involved or would like further information then please contact the Practice Manager, Kate Bywater on 01692 582000.
Patients who fail to attend their GP appointments ‘cost NHS England £216m’.
Did you know that on average, patients at Staithe Surgery fail to turn up to almost 3% of all appointments every month without informing us that they are unable to make it?
Of course, these appointments are then lost and as we cannot any longer use them and as patients invariably rebook the missed appointment, this results inevitably in longer waiting times for those who really do need to see one of our clinicians.
A recent interesting BBC article was published on 2nd January 2019 that amplifies this problem across NHS England.
That saying, we have on average over 4,500 appointments every month at Staithe Surgery across all clinical staff. Although the 130 failures to attend are an unacceptable burden to other patients, Staithe Surgery and the wider NHS, thank you to the rest of you who arrive in good time to your appointment.
Staithe Surgery is working with other North Norfolk GP Surgeries and North Norfolk Primary Care.
Urgent (same day) and routine (booked in advance) appointments with a GP, Nurse Practitioner or Nurse are offered to patients registered with a GP practice in North Norfolk. Currently this type of appointment is available at Primary Care Hub sites at Birchwood Surgery in North Walsham, Hoveton & Wroxham Medical Practice, Cromer Medical Practice and Fakenham Medical Practice.
Please note, this is not a walk-in or emergency service, appointments must be booked via telephone prior to arrival. To make an appointment, please call our reception team on 01692 582000. The opening hours for these hubs are 6.30pm - 8pm weekdays and 9am - 12pm at weekends.
General Data Protection Regulations (GDPR)
As many of you are aware, the new GDPR rules surrounding data protection changed on 25th May 18.
This is an Europe-wide agreement to ensure that in the ever increasing 'digital-age', data is held in a more secure manner across all industries who work with, or work for a company within Europe.
We have updated our Data Protection information in the Further Information Section, then click on Data Protection which is right at the very bottom of this page (in the blue section). This gives a comprehensive insight into how Staithe Surgery looks after your personal information.
Additionally, the following YouTube clips further explain data protection and Staithe Surgery's promise to you.
What We Do With Your Information
Information Governance Policy
Patients sometimes advise us that it is difficult to get an appointment. However, should you require an appointment for an urgent problem we will offer a 'sit and wait' appointment.
Appointments can be booked in advance, but these pre-bookable appointments get booked up first so there will be a longer wait to see a clinician and if you want to see a specific GP or Nurse Practitioner, then this can be an even longer wait. Furthermore, getting an appointment prior to, or soon after any public holiday can result in a longer wait. We acknowledge this and as such recently added additional GP appointments to manage the long 4-day Easter weekend.
Patients can also help both surgery and each other by ensuring that they always attend their booked appointment. Patients who fail to attend do create an additional pressure on demand and lengthen delays. On average we have 3 patients who fail to turn up to their appointment each day which is over 17 hours of wasted clinical time every month that could have been offered elsewhere.
Our promise to you is that we will do all we can with our resources, but it is kindly requested that our patients make every effort to help Staithe Surgery and the wider community by attending their booked appointment.
Thank you in advance for your assistance.
The Summary Care Record (SCR) is an electronic record of important patient information created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Your SCR is a short summary of your GP medical records (medication, allergy and adverse reaction information). This means they can give you better care if you need health care away from your usual doctor's surgery, such as in an emergency when on holiday, or when your surgery is closed or if visiting a pharmacy.