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Information about the virus

A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.

Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China.

Advice for travellers

British people travelling and living overseas following the outbreak of novel coronavirus should check the Foreign and Commonwealth Office travel advice.

The Foreign and Commonwealth Office has advised UK nationals to leave China where possible. If the situation continues to escalate the pressure on the Chinese health system may intensify, and it may also become harder for people to travel.

This change does not affect our advice for those returning from Wuhan or mainland China.

Travellers from Wuhan and Hubei Province

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the area

In Scotland phone your GP or NHS 24 on 111 out of hours. If you are in Northern Ireland, call 0300 200 7885.

Please follow this advice even if you do not have symptoms of the virus.

Travellers from other parts of China and other specified areas

This advice applies to travellers who have returned to the UK from the following areas:

  • China
  • Thailand
  • Japan
  • Republic of Korea
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau

If you have returned to the UK from any of these areas in the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the country

In Scotland phone your GP or NHS 24 on 111 out of hours. If you are in Northern Ireland, call 0300 200 7885.

Please follow this advice even if your symptoms are minor.

Patient Participation Group

Patient Participation Groups are groups of active volunteer patients working in partnership with practice staff and GP's, ensuring the patients perspective is at the heart of local provision so that services are of high quality and continuously improve.

They work as a team with their practice to ensure that patients are informed about health matters which affect the Community, whilst raising awareness of wider issues in the NHS.

If you would like to get involved or would like further information then please contact the Practice Manager, Kate Bywater on 01692 582000. 

Patients who fail to attend their GP appointments ‘cost NHS England £216m’.

Did you know that on average, patients at Staithe Surgery fail to turn up to almost 3% of all appointments every month without informing us that they are unable to make it?

Of course, these appointments are then lost and as we cannot any longer use them and as patients invariably rebook the missed appointment, this results inevitably in longer waiting times for those who really do need to see one of our clinicians.

A recent interesting BBC article was published on 2nd January 2019 that amplifies this problem across NHS England.

https://www.bbc.co.uk/news/health-46732626

That saying, we have on average over 4,500 appointments every month at Staithe Surgery across all clinical staff. Although the 130 failures to attend are an unacceptable burden to other patients, Staithe Surgery and the wider NHS, thank you to the rest of you who arrive in good time to your appointment.


Improved Access

 

Staithe Surgery is working with other North Norfolk GP Surgeries and North Norfolk Primary Care.

Urgent (same day) and routine (booked in advance) appointments with a GP, Nurse Practitioner or Nurse are offered to patients registered with a GP practice in North Norfolk. Currently this type of appointment is available at Primary Care Hub sites at Birchwood Surgery in North Walsham, Hoveton & Wroxham Medical Practice, Cromer Medical Practice and Fakenham Medical Practice.

Please note, this is not a walk-in or emergency service, appointments must be booked via telephone prior to arrival. To make an appointment, please call our reception team on 01692 582000. The opening hours for these hubs are 6.30pm - 8pm weekdays and 9am - 12pm at weekends.

General Data Protection Regulations (GDPR)

As many of you are aware, the new GDPR rules surrounding data protection changed on 25th May 18.

This is an Europe-wide agreement to ensure that in the ever increasing 'digital-age', data is held in a more secure manner across all industries who work with, or work for a company within Europe.

We have updated our Data Protection information in the Further Information Section, then click on Data Protection which is right at the very bottom of this page (in the blue section). This gives a comprehensive insight into how Staithe Surgery looks after your personal information.

Additionally, the following YouTube clips further explain data protection and Staithe Surgery's promise to you. 

Keeping Records

What We Do With Your Information

Security

Your Rights

Privacy Poster

Information Governance Policy

Appointments

Patients sometimes advise us that it is difficult to get an appointment. However, should you require an appointment for an urgent problem we will offer a 'sit and wait' appointment.

 

Appointments can be booked in advance, but these pre-bookable appointments get booked up first so there will be a longer wait to see a clinician and if you want to see a specific GP or Nurse Practitioner, then this can be an even longer wait. Furthermore, getting an appointment prior to, or soon after any public holiday can result in a longer wait. We acknowledge this and as such recently added additional GP appointments to manage the long 4-day Easter weekend.

 

Patients can also help both surgery and each other by ensuring that they always attend their booked appointment. Patients who fail to attend do create an additional pressure on demand and lengthen delays. On average we have 3 patients who fail to turn up to their appointment each day which is over 17 hours of wasted clinical time every month that could have been offered elsewhere.

 

Our promise to you is that we will do all we can with our resources, but it is kindly requested that our patients make every effort to help Staithe Surgery and the wider community by attending their booked appointment.

 

Thank you in advance for your assistance.

Enhanced Summary Care Record

The Summary Care Record (SCR) is an electronic record of important patient information created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Your SCR is a short summary of your GP medical records (medication, allergy and adverse reaction information). This means they can give you better care if you need health care away from your usual doctor's surgery, such as in an emergency when on holiday, or when your surgery is closed or if visiting a pharmacy.

Care Quality Commission – read our latest inspection report

 

Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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