Ordering repeat prescriptions
Repeat prescriptions can be given for medications taken regularly, usually on a monthly basis. These are issued together with a computer slip giving details of how many times you may re-order or the review date. Whichever of these comes first is the point at which you must make an appointment to see a doctor or nurse practitioner before a further prescription can be issued.
SystmOnline
The easiest ways to order repeat prescriptions are:
- Via the NHS APP
- Using our online services (SystmOnline)
- Bringing or posting your completed slip to the dispensary
- Emailing us at nwicb.staithe.dispensary@nhs.net
- Managed repeats service
- Contact the practice by submitting a new request below
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
We do not take repeat prescription requests over the phone.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Our Dispensary is open between 8:45am- 12:30pm. We close for two hours over the lunch period. Then we are open again from 2:30pm-5:30pm, Monday- Friday (Excluding Bank Holidays)
24 Hour Medicines Collection Machine
Our medicines collection machine is located at the front of our building and is accessible 24 hours a day, 7 days a week, so you can collect your medicines at a time that suits you.
It’s extremely easy to use:
1. Order your prescription in the usual way
2. When your prescription is ready to collect, you will receive a text message with a unique collection code
3. Visit the surgery within 3 days of receiving the text and collect your prescription from the machine. It’s simple to use – just follow the on-screen instructions.
Managed repeats – if you use the machine to collect, please select your medicines for the following month on your prescription that is dispensed with your medicines and place this in the post box beside the machine.
There will be some medicines, such as fridge items and controlled drugs that we will be unable to put in the machine, but if this is the case, we will inform you.
It is important that you inform us immediately of any change to your mobile number.
To use this service please speak to a member of the dispensary team or complete the sign-up form here:
Dispensary
Patients living within 1 mile of a chemist have to obtain their medicines from there. Those living more than one mile away may choose to have their medicines dispensed at the surgery.
Dispensary Queries
If you have a query with regards to your medication, please contact us on 01692 582023. The query line is open Monday to Friday, between 14:00-17:00pm (excluding bank holidays).
Medication Reviews
If you are due a medication review or have been asked to complete a medication review form, please click here to complete the form.
Managed Repeats Service
Would you like to us to manage your repeat medications for you? We can offer you a service whereby when you pick up your prescription, you can tell us what you need for the following month and we will give you a date to pick it up, rather than you needing to reorder.
Even if we are unable to dispense to you, we can assist you by sending your repeat prescription to the local pharmacy of your choice. We have daily pick up services from Boots in Stalham.
To sign up for this service or for further information, please enquire with the dispensary.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.