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Latest News Updates

  • Autumn Newsletter 2017Download


  • 2017 Flu Clinics

    Flu Season 2017

    We are getting our flu jabs early this year and will hold pre-bookable clinics between Monday 25th and Saturday 30th September 2017

    Those eligible for a free flu jab are:

    All patients aged 65 years and over (or those becoming 65 before 31 March 2018)

    Any patient less than 65 years who have a Chronic (long term) condition such as respiratory disease (Asthma, COPD or bronchitis), heart, kidney (at stage 3 or 4) or liver disease, neurological disease such as Parkinson's, stroke, TIA, motor neurone disease or learning disability

    Diabetic patients

    Asplenia or splenic dysfunction

    Weakened immune system due to disease (such as HIV/AIDS) or treatment such as cancer treatment

    Morbidly obese (BMI of 40+)

    All pregnant women (including those who become pregnant during this flu season)

    Patients who live in long stay residential care homes or other long stay care facilities where rapid spread is likely (this does not include university halls of residence)

    Patients who are in receipt of carer's allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill

    Household contacts of immunocompromised patients, specifically individuals who expect to share living accommodation on most days over the winter

    If you are in one of the above eligible categories, then please phone 01692 582000 to book an appointment.

  • Accessible Information StandardDownload

    Accessible Information Standard

    The Accessible Information Standard is a new ‘information standard’ for implementation by all organisations that provide NHS or adult social care.  The Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter.   The Standard requires organisations that provide NHS or adult social care to:

    1. Ask people if they have any information or communication needs, and find out how to meet their needs.
    2. Record those needs clearly and in a set way.
    3. Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs.
    4. Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
    5. Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

    Although not exhaustive, the standard is likely to apply to people who are blind and/or deaf, those who have some hearing or visual loss, and people with learning disabilities.

    Successful implementation of the Standard aims to lead to improved outcomes and experiences, and the provision of safer and more personalised care and services to those individuals who come within the Standard’s scope.

    At practice level we will be making sure that we amend our commonly used forms to ask patients if they have any special communication needs. We will then record any on the patient’s medical record so that anyone seeing the patient is aware that the patient may need assistance with communication.  We will make sure that all our forms are available in larger print for patients.

    IF YOU DO HAVE ANY SPECIAL COMMUNICATION NEEDS PLEASE MAKE SURE THAT YOU LET US KNOW SO THAT WE CAN HELP.

  • SystmOnline

    SystmOnline is a new and easy to use way in which patients can book their own appointments, order their repeat prescriptions and access part of their medical record online via our website.

     

    What's new?

    Patients can now access more of their medical records - just like online banking, patients can now look at their medical records on a computer, a tablet or a smartphone, using a website or an app. 

    To request further information or register for this service, please see the receptionist at the surgery who will provide you with your unique user name and password.Please note: to register

    Please note: To register for SystmOnline you will need to bring along some photo ID.

    Once registered, please select the following link which will take you to your login page:

    https://SystmOnline.tpp-uk.com 

     

    Parental access can be given for children under the age of 14. When a patient reaches 14, their account will automatically be disabled until they confirm they would like access to continue.

     

    We feel SystmOnline will in particular benefit busy patients, patients who wish to take care of things outside normal office hours and those who want to book an advance appointment online.
    Patients not on the internet can also benefit indirectly as a reduction in telephone calls should make the practice more accessible. 

     

     

     

     

       

  • Care Quality Commission (CQC)Download

    What is the Care Quality Commission (CQC)?

    The CQC are regulators for all Health & Social Care in England. They are an independent organisation and do not form part of the Government so they can speak up for people who use services.

    They check that people get good, safe health and social care and that it meets the rules set by the Government. This includes:

    * GP Surgeries

    * Hospitals

    * Dentists

    * Ambulances

    * Care homes

    * Home care services

    The CQC check services and if they do not meet the government standards then there are a number of things that they can do, which include:

    * Tell managers to quickly make a plan about how they will get better

    * Give a service a warning letter with a date they must improve by

    * Say a service cannot do certain jobs or offer certain services

    * Issue a fixed penalty

    * Take a service off the CQC list

    * Take a service to court

    For further information on the CQC please visit their website: www.cqc.org.uk

     

    Care Quality Commission (CQC) Inspection

    Staithe Surgery received a routine, scheduled inspection from the Care Quality Commission on 19th April 2016 which focused on the following questions:

    * Are services safe?

    * Are services effective?

    * Are services caring?

    * Are services responsive to people's needs?

    * Are services well-led?

    Staithe Surgery received an overall rating of 'GOOD'.

    The inspectors report can be downloaded here.

  • Choice of GP Practice

    Choice of GP Practice

    From 5 January 2015, all GP practices in England are free to register new patients who live outside their practice boundary area.

    This means that patients are able to join practices in more convenient locations, such as a practice near their work, closer to their child’s school or even re-join their existing practice when moving home.

    There are some important things you need to know when registering ‘out of area’ with us, such as:

    - These new arrangements are voluntary for GP practices and if we have no capacity at the time or feel it is not clinically appropriate or practical for you to be registered so far away from home then we can refuse your registration.

    - Because of the greater distance to your home, you will be registered under the agreement that we will not provide you with a home visit when you are not well enough to come to the practice yourself.

    - If your circumstances change and it is no longer clinically appropriate or practical for you to be registered away from home, we may ask you to consider registering with a practice closer to home where your care may be better provided at that time.

    - Should you become too ill to attend the surgery in person or we are unable to assist you over the telephone, you will need to contact the NHS 111 service who will direct you to the right service for your needs.

    For further information on ‘Choice of GP Practice’ please visit www.nhs.uk  

     

  • Publication of GP Earnings

    NHS England requires that the net earnings of doctors engaged in the practice are published, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

    All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver GP services to patients at each practice. 

    The average pay for GPs working at Staithe Surgery in the last financial year was £76, 021 before tax and National Insurance. This is for three full time GPs and three part time GPs.

  • Text Messaging Appointment Reminders

    Staithe Surgery now send text message appointment reminders to your mobile phone.

    This service has been launched in the hope that it will reduce the number of missed appointments. Over the last 3 months there has been a total of 456 missed appointments, which equates to 76 hours of a clinicians time.

    To ensure this service runs smoothly, please can you ensure that your mobile number is up to date with us at all times.

    If you do not currently have a mobile registered to your medical record and would like to start benefiting from this service, please let the receptionist know your mobile number.

    Alternatively, if you would like to opt out of this service, please let the receptionist know. 

    When a patient reaches the age of 14 and makes contact with the practice, they will be asked by the receptionist or dispenser for their up to date mobile number. This is to ensure confidentiality is maintained at all times.

  • Health Awareness EventDownload

    Friday 22nd September 2017, 2-4pm at Stalham Town Hall.

    Please see attached poster for more details.