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Latest News

Patients who fail to attend their GP appointments ‘cost NHS England £216m’.

Did you know that on average, patients at Staithe Surgery fail to turn up to almost 3% of all appointments every month without informing us that they are unable to make it?

Of course, these appointments are then lost and as we cannot any longer use them and as patients invariably rebook the missed appointment, this results inevitably in longer waiting times for those who really do need to see one of our clinicians.

A recent interesting BBC article was published on 2nd January 2019 that amplifies this problem across NHS England.

That saying, we have on average over 4,500 appointments every month at Staithe Surgery across all clinical staff. Although the 130 failures to attend are an unacceptable burden to other patients, Staithe Surgery and the wider NHS, thank you to the rest of you who arrive in good time to your appointment.

Evening Clinics

Please can we advise that from the New Year our evening clinic will be moving from a Wednesday to a Monday to enable a greater availability of appointments on our busiest day.

Flu Vaccine 2018-19

It’s not too late to have your Flu jab. Find out why you should have it here   

Have we invited you for a Flu jab, but you aren’t sure whether you should have it? See below link where Abraham The Pharmacist can tell you more.


Do you know why we aim to vaccinate so many people in order to stop Flu, it’s not just to protect the individual. If we’ve invited you, please come and be vaccinated to help protect everyone.

Did you know that you can’t catch flu from a flu vaccine, see below video clip explaining this more.

We still have lots of vaccines and spaces available, please give us a call and we will book you in.

Call a member of the Reception team on 01692 582000.


Improved Access


Staithe Surgery is working with the other North Norfolk GP Surgeries and North Norfolk Primary Care.

Urgent (same day) and routine (booked in advance) appointments with a GP, Nurse Practitioner or Nurse are offered to patients registered with a GP practice in North Norfolk. Currently this type of appointment is available at Primary Care Hub sites at Birchwood Surgery in North Walsham, Cromer Medical Practice and Fakenham Medical Practice.

Please note, this is not a walk-in or emergency service, appointments must be booked via telephone prior to arrival. To make an appointment, please call our reception team on 01692 582000. The opening hours for these hubs are 6.30pm - 8pm weekdays and 9am - 12pm at weekends.

Additionally, our GPs now have additional telephone appointments each week. Should you feel that you only need to discuss your clinical matter with a GP, please advise the reception.

Throughout the winter period, additional appointments will be added to our clinics at Staithe Surgery to ensure that our patients continue to have great access to a healthcare professional when needed.

Improved Access Poster



General Data Protection Regulations (GDPR)

As many of you are aware, the new GDPR rules surrounding data protection changed on 25th May 18.

This is an Europe-wide agreement to ensure that in the ever increasing 'digital-age', data is held in a more secure manner across all industries who work with, or work for a company within Europe.

We have updated our Data Protection information in the Further Information Section, then click on Data Protection which is right at the very bottom of this page (in the blue section). This gives a comprehensive insight into how Staithe Surgery looks after your personal information.

Additionally, the following YouTube clips further explain data protection and Staithe Surgery's promise to you. 

Keeping Records

What We Do With Your Information


Your Rights

Privacy Poster

Information Governance Policy


Patients sometimes advise us that it is difficult to get an appointment. However, should you require an appointment for an urgent problem we will always offer a 'sit and wait' appointment which occur at the end of each morning and afternoon sessions.


Appointments can be booked in advance, but these pre-bookable appointments get booked up first so there will be a longer wait to see a clinician and if you want to see a specific GP or Nurse Practitioner, then this can be an even longer wait. Furthermore, getting an appointment prior to, or soon after any public holiday can result in a longer wait. We acknowledge this and as such recently added additional GP appointments to manage the long 4-day Easter weekend.


Patients can also help both surgery and each other by ensuring that they always attend their booked appointment. Patients who fail to attend do create an additional pressure on demand and lengthen delays. On average we have 3 patients who fail to turn up to their appointment each day which is over 17 hours of wasted clinical time every month that could have been offered elsewhere.


Our promise to you is that we will do all we can with our resources, but it is kindly requested that our patients make every effort to help Staithe Surgery and the wider community by attending their booked appointment.


Thank you in advance for your assistance.

Enhanced Summary Care Record

The Summary Care Record (SCR) is an electronic record of important patient information created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Your SCR is a short summary of your GP medical records (medication, allergy and adverse reaction information). This means they can give you better care if you need health care away from your usual doctor's surgery, such as in an emergency when on holiday, or when your surgery is closed or if visiting a pharmacy.

Patients in the North Norfolk area can share their views on how extended access at GP surgeries could best meet their needs.

Have your say – join our Patient Group

Care Quality Commission – read our latest inspection report


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
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