Patients who fail to attend their GP appointments ‘cost NHS England £216m’.
Did you know that on average, patients at Staithe Surgery fail to turn up to almost 3% of all appointments every month without informing us that they are unable to make it?
Of course, these appointments are then lost and as we cannot any longer use them and as patients invariably rebook the missed appointment, this results inevitably in longer waiting times for those who really do need to see one of our clinicians.
A recent interesting BBC article was published on 2nd January 2019 that amplifies this problem across NHS England.
That saying, we have on average over 4,500 appointments every month at Staithe Surgery across all clinical staff. Although the 130 failures to attend are an unacceptable burden to other patients, Staithe Surgery and the wider NHS, thank you to the rest of you who arrive in good time to your appointment.
Macmillan Bus at Staithe Surgery
Staithe Surgery is hosting 'Douggie' the Macmillan Bus on Friday 25th January between 1000 - 1500 to raise awareness of the invaluable work that Macmillan Cancer provide.
The Macmillan bus will be parked within Staithe Surgery car park and the team will be available to answer any questions about cancer.
Additionally and to raise money for Macmillan charities, our Patient Participation Group (PPG) will be providing coffee and cake within the waiting area of the surgery. Please come along and show your support.
Christmas and New Year Openings
Please can we advise that we will not be open on Tuesday 25th and Wednesday 26th December for the holiday period. Additionally, we will be closed on Tuesday 1st January 2019. We will be open at all other normal opening times as usual.
Can we remind all of our patients to ensure that they have sufficient supplies of medication to cover the holidays. Please see below link to all pharmacies that are open over the festive period throughout Norfolk and Suffolk:
Should you need to access urgent health care during this time, as for other out of hours times, please telephone 111 for the NHS 111 service. A list of pharmacies that will be open over this period will be provided once received. A copy will also be placed upon the front door to the surgery.
The Partners and Staff at Staithe Surgery would like to wish you all a very merry and healthy Christmas and New Year.
Please can we advise that from the New Year our evening clinic will be moving from a Wednesday to a Monday to enable a greater availability of appointments on our busiest day.
Flu Vaccine 2018-19
It’s not too late to have your Flu jab. Find out why you should have it here https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/
Have we invited you for a Flu jab, but you aren’t sure whether you should have it? See below link where Abraham The Pharmacist can tell you more.
Do you know why we aim to vaccinate so many people in order to stop Flu, it’s not just to protect the individual. If we’ve invited you, please come and be vaccinated to help protect everyone.
Did you know that you can’t catch flu from a flu vaccine, see below video clip explaining this more.
We still have lots of vaccines and spaces available, please give us a call and we will book you in.
Call a member of the Reception team on 01692 582000.
Staithe Surgery is working with the other North Norfolk GP Surgeries and North Norfolk Primary Care.
Urgent (same day) and routine (booked in advance) appointments with a GP, Nurse Practitioner or Nurse are offered to patients registered with a GP practice in North Norfolk. Currently this type of appointment is available at Primary Care Hub sites at Birchwood Surgery in North Walsham, Cromer Medical Practice and Fakenham Medical Practice.
Please note, this is not a walk-in or emergency service, appointments must be booked via telephone prior to arrival. To make an appointment, please call our reception team on 01692 582000. The opening hours for these hubs are 6.30pm - 8pm weekdays and 9am - 12pm at weekends.
Additionally, our GPs now have additional telephone appointments each week. Should you feel that you only need to discuss your clinical matter with a GP, please advise the reception.
Throughout the winter period, additional appointments will be added to our clinics at Staithe Surgery to ensure that our patients continue to have great access to a healthcare professional when needed.
More Flu Clinics Released
Update on 20 Sep 18
We are pleased to advise that even more flu clinics have been added this week for those eligible patients.
Eligibility for a free NHS flu jab includes those aged 65 years and over, patients who are currently pregnant, and those with long-term conditions (inc. diabetes, respiratory, heart, liver and kidney conditions, or reduced immunity).
Further guidance is on the NHS Choices website
New Flu clinics have now been created
on the following days:
Thu 27th September
0840 - 1220
Wed 3rd October
1730 - 1945
Wed 10th October
1730 - 1945
Thu 18th October
0840 - 1200
Further dates to follow
Further dates to follow
We are taking bookings now, call the surgery on 01692 582000 to confirm your place. We will offer you a 30-minute window to attend.
Flu Week 2018
Our patients advised us that they much preferred the pre-bookable flu clinics that we ran last year as the process was very slick and patients did not need to wait long for their vaccination. As such, we will run a similar service again this year between Monday 17th and Friday 21st September 2018.
Please note that due to the very low numbers that attended on the Saturday morning clinic last year, we do not plan to hold a weekend service this year, although we will have an evening clinic on Wednesday as it is appreciated that it is not always easy to get time off work.
A FREE NHS flu vaccine is given to eligible patients including those aged 65 years and over, patients who are currently pregnant, and those with long-term conditions such as diabetes, respiratory, heart, liver and kidney, or reduced immunity. Further guidance on flu and eligibility can be found on the following NHS Choices website.
We are taking bookings now, please call the surgery on 01692 582000 to confirm your place and we will offer you a 30-minute window to attend. It is requested that due to the increased numbers of patients at the practice and to assist with the smooth running of these clinics please keep to your allotted 30-minute time slot.
If you cannot make this week, not to worry as you will still be able to book your vaccine later in the flu season. Please note, where possible we do encourage all to attend this week as we get more staff in to assist with the demand.
Our Flu Clinics
Flu clinics will take place
on the following days:
Mon 17th September
0900 - 1630
Tue 18th September
0900 - 1630
Wed 19th September
0900 - 1630 and 1800 - 1930
Thu 20th September
0900 - 1630
Fri 21st September
0900 - 1630
Please contact the Surgery on 01692 582000 to book your appointment.
Bank Holiday - Monday 27th August 2018
Please be advised that the surgery will be closed on Monday 27th August 2018 due to the bank holiday. The normal out of hours facilities can still be accessed through dialling NHS 111. If you need a pharmacy, please see link to those that are open throughout the area.
Staithe Surgery will reopen as usual on Tuesday 28th August 2018.
Accessing emergency services… 999 or 111?
NHS North Norfolk CCG have recently launched a summer campaign to raise awareness of where to get the most appropriate health advice and treatment locally.
The aim of the campaign is to reduce pressure on GPs and A&E departments, which in the summer season is significantly increased due to approximately 20 million holiday visitors to the area. Part of the campaign will be to promote the use of the NHS 111 service through a short video featuring the comedian Dom Joly. You can view and share this video here. Please use the hashtag #GuidetolocalNHS.
How to Stay Well in Hot Weather
Due to the continued warm weather, please see advice from NHS England in regards to how to stay well during these warmer months:
Stay out of the heat:
- keep out of the sun between 11am and 3pm
- if you have to go out in the heat, walk in the shade, apply sunscreen and wear a hat and light scarf
- avoid extreme physical exertion
- wear light, loose-fitting cotton clothes
Cool yourself down:
- have plenty of cold drinks, and avoid excess alcohol, caffeine and hot drinks
- eat cold foods, particularly salads and fruit with a high water content
- take a cool shower, bath or body wash
- sprinkle water over the skin or clothing, or keep a damp cloth on the back of your neck
Keep your environment cool:
- keeping your living space cool is especially important for infants, the elderly or those with chronic health conditions or who can’t look after themselves
- place a thermometer in your main living room and bedroom to keep a check on the temperature
- keep windows that are exposed to the sun closed during the day, and open windows at night when the temperature has dropped
- close curtains that receive morning or afternoon sun, however, care should be taken with metal blinds and dark curtains, as these can absorb heat – consider replacing or putting reflective material in-between them and the window space
- turn off non-essential lights and electrical equipment – they generate heat
- keep indoor plants and bowls of water in the house as evaporation helps cool the air
- if possible, move into a cooler room, especially for sleeping
- electric fans may provide some relief, if temperatures are below 35°C
See NHS Choices advice:
For weather alerts from the Met Office, see the following link:
General Data Protection Regulations (GDPR)
As many of you are aware, the new GDPR rules surrounding data protection changed on 25th May 18.
This is an Europe-wide agreement to ensure that in the ever increasing 'digital-age', data is held in a more secure manner across all industries who work with, or work for a company within Europe.
We have updated our Data Protection information in the Further Information Section, then click on Data Protection which is right at the very bottom of this page (in the blue section). This gives a comprehensive insight into how Staithe Surgery looks after your personal information.
Additionally, the following YouTube clips further explain data protection and Staithe Surgery's promise to you.
What We Do With Your Information
Patients sometimes advise us that it is difficult to get an appointment. However, should you require an appointment for an urgent problem we will always offer a 'sit and wait' appointment which occur at the end of each morning and afternoon sessions.
Appointments can be booked in advance, but these pre-bookable appointments get booked up first so there will be a longer wait to see a clinician and if you want to see a specific GP or Nurse Practitioner, then this can be an even longer wait. Furthermore, getting an appointment prior to, or soon after any public holiday can result in a longer wait. We acknowledge this and as such recently added additional GP appointments to manage the long 4-day Easter weekend.
Patients can also help both surgery and each other by ensuring that they always attend their booked appointment. Patients who fail to attend do create an additional pressure on demand and lengthen delays. On average we have 3 patients who fail to turn up to their appointment each day which is over 17 hours of wasted clinical time every month that could have been offered elsewhere.
Our promise to you is that we will do all we can with our resources, but it is kindly requested that our patients make every effort to help Staithe Surgery and the wider community by attending their booked appointment.
Thank you in advance for your assistance.
The Summary Care Record (SCR) is an electronic record of important patient information created from GP medical records. It can be seen and used by authorised staff in other areas of the health and care system involved in your direct care. Your SCR is a short summary of your GP medical records (medication, allergy and adverse reaction information). This means they can give you better care if you need health care away from your usual doctor's surgery, such as in an emergency when on holiday, or when your surgery is closed or if visiting a pharmacy.
Opening Hours - Easter 2018
The practice will be closed for four days over this weekend including Good Friday and Easter Monday. Should you need a Pharmacist, please see link to those open throughout Norfolk.
The surgery will be open as usual from Tuesday 3rd April 2018.
Additional Winter Pressure Appointments
Between 26th March and 6th April 2018, NHS England have requested that practices provide some additional on the day appointments to assist with any extra requirement over the long weekend. Currently the reception team are offering these in addition to our normal appointments. To assist us with these demands, please can we remind our patients to cancel any appointment that is no longer needed so someone else that needs it can use it.